At Zaro Café, we strive to ensure total customer satisfaction with high-quality products. However, we understand that situations may arise where exchanging or returning a product purchased from our e-commerce becomes necessary. Our exchange and return policy complies with the Brazilian Consumer Protection Code, guaranteeing a safe and transparent shopping experience.
As established by Brazilian legislation, consumers who make online purchases have the right to regret their purchase within 7 (seven) consecutive days, counting from the product's receipt date. If you decide to exercise your right of regret, please notify us through our customer service, providing all the information necessary to process your request.
The product must be returned in its original packaging, without signs of use, and accompanied by the invoice and any gifts that accompany your purchase if that is the case. After the product arrives at our distribution center, our team will evaluate the product condition, and if in compliance, you may choose to:
If the purchased product presents a defect or does not conform to what we advertised, the consumer has up to 30 (thirty) days, counting from the date of receipt, to request an exchange or return. In this case, the shipping costs for returning the defective product and sending a new product, if applicable, will be fully assumed by Zaro Café.
We ask that you contact our customer service directly, where you will receive all instructions on how to proceed with the return.
Please note that, due to the nature of food products, we cannot accept returns or exchanges of opened or consumed products, except in cases of proven defect or non-conformity with the requested product.
For more information or to initiate an exchange or return process, please email us at [email protected], call +55 35 98425-1152, or use our website's form.
Our team will be ready to assist you as best we can.
