What payment methods are accepted on the website?
We accept the following payment methods:
Credit cards
Brazilian PIX
Bank Slip (Brazilian Boleto)
What is the cost of shipping/freight?
The shipping cost will be calculated based on the total purchase amount and the delivery address at checkout, just before the purchase confirmation.
How are the shipments made?
We currently work with Melhor Envio and Correios, which ship only to Brazil.
Where can I receive my order?
Right now, we only ship to Brazilian territory. We are working to send our products overseas.
How long will it take for my order to arrive?
The delivery time depends on the selected freight type and delivery location. You can find the exact delivery time by entering your postal code on the product page or checkout page.
What is the period for making an exchange?
For more information on exchanging or returning products, please consult our Exchange and Return Policy by clicking here.
What should I do if the product arrives in a different condition?
For more information on exchanging or returning products, please consult our Exchange and Return Policy by clicking here.
What's the difference between mild, moderate, and intense coffees?
All the mentioned types are made from the same beans, but only the roast level is changed.
MILD: This is a light roast with more fruity sensory notes. It is recommended for those who like lighter coffee and consume it without sugar.
MODERATE: This medium roast coffee, with sensory notes of milk chocolate and caramel, is super balanced and pleases all palates. It is recommended for those who consume it with or without sugar.
INTENSE: This dark roast has sensory notes of dark chocolate, making it a more full-bodied and intense coffee. It is recommended for those transitioning from regular to specialty coffee but still feeling the need to add sugar.
What is Zaro Café Reserva?
Zaro Café Reserva comes from micro-lots. These are handpicked coffees and sun-dried on raised beds, providing more sweetness in the beverage, with sensory notes of yellow fruits and molasses. It has a light roast and is recommended for demanding palates.
Which machine are the coffee pods compatible with?
Our capsules are compatible with Nespresso® Original Line machines.
Do you deliver to my address?
Right now we deliver all over Brazil.
Do you have coffee beans?
We work with selected beans that scored 82 and above in mild, moderate, intense, and reserva roasts. Click here to see the bean options.
Is the roast fresh?
Yes. We perform weekly roasts to ensure freshness, guaranteeing the best coffee.
Where are you located?
We are a Brazilian company situated in Alpinópolis/MG, our beloved VENTANIA. A small town southwest of Minas, near Capitólio/MG, Passos/MG, and Guaxupé/MG.
Do you accept visits?
We are not currently accepting visits but are preparing for that. If you are interested in a guided "From Crop to Cup" tour, leave your contact information, and you will be the first to know once we start the tours. Click here to leave your contact information.
